Troubleshooting
The invitation email did not arrive
1 min read
This page was translated from Japanese by AI.
Resend the invitation email
Section titled “Resend the invitation email”Admins can resend invitation emails.
- Press the organization name at the top of the left menu, and press “Settings”.
- Press “Members”.
- In the row of the invited person (it shows “Invited”), check that the email address is correct.
- Press the send button at the right of the row, and press “Resend”.
The invitation link can be used for 7 days. When you resend it, the link sent before can no longer be used.
If, after being invited, the person started using Subel in another organization with the same email address, the invitation cannot be resent (“This email address is now used in another organization, so the invitation can’t be resent” is shown). One email address can belong to only one organization, so invite them with a different email address.
If you entered the wrong email address
Section titled “If you entered the wrong email address”Revoke the invitation and invite the person again with the correct email address (Members and roles).