Account and organization FAQ

How many members can I have?

Including you, up to 1 on Free, 3 on Starter, 20 on Standard, and 50 on Business. Invited people also count (Members and roles).

What can a Viewer do?

Viewers can see reading results and download them. They cannot start reading, or fix and confirm on the review screen. You can choose roles on the Standard plan or higher (Members and roles).

What do I do if I lose the device my passkey is saved on?

If you can also sign in with a password, Google, or Microsoft, sign in that way. If you signed in only with passkeys, open Can’t sign in with a passkey, enter your email address, and press “Send email”. Set a password from the link in the email you receive, and you can sign in. After you sign in, go to “Passkeys” in “Login and security” in the settings and press “Remove” for the passkey of the lost device (while it remains, the passkey screen comes up first every time you sign in). So that you can still sign in when you cannot use a passkey, also set a password (Set a password).

What do I do if I deleted my passkey in a password manager?

The deleted passkey stays registered in Subel, so you are asked for that passkey every time you sign in and cannot sign in. If you can also sign in with a password, Google, or Microsoft, sign in that way. If you signed in only with passkeys, open Can’t sign in with a passkey, enter your email address, and press “Send email”. Set a password from the link in the email you receive, and you can sign in. After you sign in, go to “Passkeys” in “Login and security” in the settings and press “Remove” for the passkey you deleted (while it remains, the passkey screen comes up first every time you sign in).