Cannot start reading

See the reason

1. Press the “New reading” button at the top of the left menu.
2. “New reading” shows why you cannot start reading.

The reason is one of the following. The fix is different for each reason.

When your role is Viewer

Viewers cannot start reading. To start reading, ask an Admin to change your role to Editor or Admin (Members and roles).

When you are set to “View only”

When there are more people than the plan allows, the people over the limit become “View only” and cannot start reading. Moving to a higher plan lets them use it again. Please talk to your organization’s Admin (Plans and billing).

When this month’s reading limit is reached

When the number of pages read this month reaches the limit, you cannot start a new reading. The number of pages you can read resets every month. To read right away, an Admin upgrades the plan (Plans and billing).

Only Admins see this reason in “New reading”. When an Editor sends files, those files become “Read failed” in the Pending reads list, and the reason for the failure says that the limit has been reached.

During the trial, the limit is 100 pages in total over the 14 days. It does not reset every month, so to keep reading, subscribe to a plan (Trial).

On Starter, Standard, and Business paid by card, when an Admin turns on additional pages or raises the monthly limit in “Usage” in the settings, you can keep reading past your plan’s pages (Additional pages). If the payment for additional pages is not complete, pay it first from “Pay”.