FAQ
This page was translated from Japanese by AI.
Reading
- What files can I read?
- How many files can I read at once?
- What happens if I leave a reading in Pending reads?
- Can I read documents of the same layout that arrive every month with the same items?
- How do I change the items of a reading rule?
Review and fix
- What do I do if a value was read wrong?
- Can I fix a reading after confirming it?
- Can I stop without confirming?
- Can I add rows to a sheet I made before?
- Is there a limit on the conversation with the AI?
Account and organization
- How many members can I have?
- What can a Viewer do?
- What do I do if I lose the device my passkey is saved on?
- What do I do if I deleted my passkey in a password manager?
Plans and billing
- How many pages can I read per month?
- Can I read more than my plan's pages?
- What happens when the trial ends?
- When does a plan change take effect?
- Can I pay by invoice?
- Where can I see invoices (receipts)?
- How do I cancel?
Troubleshooting
- Cannot start reading
- Reading failed
- CSV text is garbled in Excel
- The invitation email did not arrive
- Signing in with Microsoft shows "Need admin approval"